Job Openings Customer Success Specialist

About the job Customer Success Specialist

📜WHERE DO WE COME FROM, WHERE ARE WE GOING?

ORQUEST aims to put people at the heart of the business. Through scheduling (or any other value-added functionality) ensuring that the right person is always in the right place at the right time to provide the best possible service to customers.

ORQUEST now operates in 23 markets and schedules more than 42,500 employees of top retail and QSR companies worldwide.

🎺 WHAT ARE WE LOOKING FOR?

As part of our growth, we are looking for you, a Customer Success to help our international customers and partners maximise the value we deliver.

    Your Key Responsibilities

  • Your main responsibility will be to manage and be a point of reference for our clients and Partners (specifically French, English, Arabic and Spanish speaking).
  • You will manage the Customer Jorney Map of your client portfolio.
  • You will ensure proper client on-boarding and training, as well as the adoption of roles that will guarantee the realisation of value.
  • You will measure customer satisfaction, preventing situations that may jeopardise customer satisfaction and frequently follow up on customer project progress.
  • You will build strong relationships with customers to ensure satisfaction.
  • You will evaluate performance indicators and client results.
  • You will prepare and present reports so that the client is aware of where they are and where they are going.
  • You will monitor clients' health and solve their problems before they know it.
  • You will work closely with the Support, Development and Retention & Growth teams, ensuring that the client's needs are understood and that they maximise the potential of the ORQUEST solution.

    Required Skills and Experience

  • At least 2 years as Customer Success
  • Experience in Retail or Catering preferred
  • Experience in customer and partner management
  • Experience in CRM, JIRA or other customer success tools.
  • You are a planner (exceptionally organised and process-oriented) but also creative and strategic.
  • You have a willingness to learn.
  • You are enthusiastic about teaching and mentoring customers.
  • You have experience in customer service.
  • You are intelligent, analytical and have a track record of building strong customer relationships.
  • You have excellent verbal and written communication skills and can adapt to various communication styles.
  • You have the ability to manage multiple projects simultaneously.
  • You are results and solution oriented.

💻 WHAT DO WE OFFER?

  • We believe in progress: you will have many opportunities for professional growth.
  • We trust our employees: you'll have flexible working hours and remote work whenever you need it.
  • If you come to the office, free coffee (and now also masks and gel).
  • We love taking care of our team: in addition to your salary, you'll have medical and dental insurance.
  • You'll work with an exceptional team.
  • We have a culture with strong values.

ORQUEST is your next challenge! 🚀