VA Coordinator / Coach [INT]

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect property management and real estate companies with highly skilled virtual professionals. Were dedicated to creating seamless operations for our clients while supporting the growth and success of our remote team members. Learn more at ourassistants.com.

Job Summary

We are seeking a proactive and people-oriented VA Coordinator who specializes in coaching and mentoring Virtual Assistants (VAs). The ideal candidate has a strong background in leadership, performance management, and remote team development. This role is perfect for someone who thrives in supporting others, fostering growth, and promoting operational excellence across a distributed team.

Key Responsibilities

• VA Coaching & Development: Provide regular coaching sessions, mentorship, and constructive feedback to help VAs improve and thrive in their roles

• Performance Monitoring: Track key performance indicators (KPIs) and ensure VAs are aligned with client expectations

• Onboarding & Training: Support onboarding of new hires and facilitate a smooth transition into their roles

• Process Improvement: Identify workflow bottlenecks and recommend improvements to enhance productivity and service quality

• Support & Escalation: Act as the first point of contact for VAs needing guidance on tools, processes, or client communications

• Client & Team Alignment: Collaborate with account managers and team leads to ensure coaching supports client objectives

• Documentation: Keep accurate records of coaching conversations, development plans, and performance notes

• Team Culture: Foster a positive, inclusive, and high-performing team environment

Qualifications and Skills

Required:

• At least 2 years of experience in coaching, team leadership, or training roles (preferably in a remote setting)

• Excellent interpersonal and communication skills

• Proven ability to motivate and support individual and team success

• Strong organizational skills and attention to detail

• Experience using productivity and collaboration tools like Google Workspace, Slack, Asana, or similar platforms

Preferred:

• Experience working with Virtual Assistants or in a BPO/outsourcing setup

• Understanding of client service standards and how to coach teams for excellence

• Familiarity with property management or real estate operations is a plus

Additional Requirements

• Must be currently residing in the Philippines

• Must have a stable internet connection and remote-ready workstation

Compensation and Benefits

• Competitive salary

• Permanent work-from-home setup

• Opportunities for professional development and leadership growth

• Supportive and collaborative remote team environment