Software Setup Support

Role: Software Setup & Property Management Support Specialist (Yardi, Entrata, AppFolio, RealPage)
Work Setup: Work from Home
Employment Type: Full-Time

Job Summary:

We are seeking a Software Setup & Property Management Support Specialist with expertise in Yardi, Entrata, AppFolio, and/or RealPage systems. The ideal candidate will be responsible for setting up property management software, supporting daily property operations, and ensuring accurate and seamless onboarding for property management companies. If you have a strong background in property management and technical system setups, wed love to hear from you!

Key Responsibilities:

• Software Implementation: Configure and set up property management platforms (Yardi, Entrata, AppFolio, RealPage) based on client specifications.

• Property Management Support: Assist property managers with software usage for leases, work orders, resident portals, accounting integration, and maintenance requests.

• Data Migration: Support data transfer, upload, and validation during onboarding phases or software transitions.

• Work Order & Tenant Management: Ensure setup of systems for work order management, tenant tracking, rent collection, and vendor coordination.

• User Setup & Permissions: Create and manage user accounts, roles, and permissions within the property management platforms.

• Troubleshooting & Technical Support: Resolve software setup issues, configuration problems, and assist users with system navigation and feature use.

• Client Communication: Guide clients through the setup, training, and go-live phases, providing exceptional customer service.

• System Audits: Perform regular audits to ensure system accuracy, property data compliance, and operational efficiency.

• Training & Documentation: Provide training sessions and create user manuals or knowledge base articles for clients and internal teams.

• Process Improvement: Suggest enhancements to improve software setup workflows, property operations, and client experience.

Qualifications:

Experience:

• 2+ years of experience in property management operations and software setup.

• Hands-on experience with at least two of the following systems: Yardi, Entrata, AppFolio, RealPage is required.

Technical Skills:

• Proficiency in property management software platforms.

• Understanding of property management processes (leasing, maintenance, resident services, accounting).

• Experience with basic system troubleshooting, data validation, and setup configuration.

• Skilled in Microsoft Office Suite (Excel, Word, Outlook) or Google Workspace.

Soft Skills:

• Excellent communication and client-facing skills.

• Strong problem-solving abilities and technical aptitude.

• Highly organized with attention to detail in managing software setups and property operations.

• Ability to multitask and prioritize tasks independently in a remote work environment.

• A strong customer service mindset and commitment to client success.