Account Coordinator

We're looking for a detail-oriented Account Coordinator to join our team and provide essential support to our Account Management department. In this role, you will provide essential administrative and operational support to our Account Management team, helping to ensure our clients receive top-notch service and that our internal processes run smoothly. The ideal candidate is highly organized, proactive, and has excellent communication skills.

Responsibilities:

• Provide administrative support to the Account Management team, including contract renewal processing and resolving payment conflicts
• Maintain and update client information in our CRM system, ensuring all data is accurate and up-to-date.
• Serve as a point of contact for routine client inquiries and direct more complex issues to the appropriate Account Manager.
• Proactively identify, track, and follow up on missing client documents to ensure compliance and support seamless operations.
• Draft client communications, track responses, and maintain documentation to ensure a clear record of all interactions.
• Make outbound calls to troubleshoot and coordinate solutions
• Perform other administrative duties as assigned to support the overall efficiency of the Account Management team.

Qualifications:

• Excellent written and verbal communication skills.
• 1-2 years of experience in an administrative or support role.
• Organizational skills and a strong attention to detail.
• Proficiency in administrative tasks and experience working with Salesforce.
• Strong problem-solving skills and the ability to work independently.
• Proactive and positive attitude with a strong desire to learn and grow.