Salesforce Administrator

Discover your role's exciting challenges and responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third party suppliers including [enter your additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc]

You're a step ahead if you have:

Required:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product]
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Desirable:

• Bachelors/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community