Job Openings Customer Service Representative (Project base)

About the job Customer Service Representative (Project base)

Successful candidates must be reliable and punctual, have excellent oral and written skills, demonstrate initiative and follow through, and ability to work with multiple staff on numerous tasks.

Duties and Responsibilities

  • Collect customer responses, enter data accurately, code calls appropriately and correctly
  • Places outbound calls to existing customers
  • Follow communication scripts
  • Identify customers needs, clarify information, research issue/concerns and provide solutions and/or alternatives
  • Sets expectations for customers regarding next steps
  • Meet standard quality and performance metrics for supported campaigns
  • Other duties as assigned.

Qualifications

  • 1 + year experience in customer service
  • Survey experience (preferred)
  • Experience with Key Performance Indicators (KPIs)
  • Basic Excel experience
  • Excellent written and verbal communication and interpersonal skills
  • High attention to detail or organization, ability to multi-task and adapt to change quickly