Customer Service Representative Track and Trace

Overview:

We are a family owned and operated business, proud to deliver the best strategic logistics solutions to help lower overall transportation costs, improve efficiency and meet deadlines to keep your business moving forward.

Our client is looking to looking for a dedicated Customer Service Representative Track and Trace that maintain good relationship with customers, drivers, and co-workers to be effective in carrying out the work description of the position.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate check calls to track and trace drivers on all pickups and deliveries
• Communicate internally correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Dispatch to provide solutions for customers needs and resolve issues
• Maintain a friendly relationship with customers to ensure continuous patronage.

Skills/Abilities:

• 1-3 years of work experience in dispatch or logistics, customer service, operations, data entry, call center.
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills