Technical Support Order Delivery/Project Management

The candidate will be responsible for:

Technical Support Task:

• Attend to incoming client calls, generating support tickets and meticulously documenting fault details in the system.
• Respond promptly to all support tickets, showcasing a dedication to swiftly resolving network and communication issues.
• Conduct remote configuration and troubleshooting of customers' routers and internal networking systems, ensuring uninterrupted connectivity for seamless operations.
• Leverage remote capabilities to configure, troubleshoot, and implement necessary adjustments to customers' Unified Communications Services or Telephone Systems.
• Maintain clear and professional communication standards with clients, skillfully managing their expectations while actively resolving any emerging issues.
• Collaborate seamlessly with partners, vendors, and third-party providers as needed to address and resolve client concerns.
• Proactively monitor and uphold client environments, implementing preventive measures to pre-empt potential issues.

Order Delivery / Project Management Task:

• Proactively reach out to customers to verify order details and meticulously review installation checklists. Collaborate closely with the provisioning team to ensure accurate and precise order processing.
• Oversee customer orders with meticulous attention, from initiation to completion, upholding an unwavering commitment to providing a superior level of customer service throughout the entire order delivery process.

The ideal candidate will be able to demonstrate or have the following:

• Bring to the role a wealth of experience in remote support, providing crucial end-user assistance to clients.
• Showcase robust problem-solving skills coupled with a sincere passion for technology.
• Demonstrate effective communication abilities, especially adept in telephone interactions.
• Possess a keen eye for detail in the thorough assessment and completion of tasks.
• Skillfully handle business inquiries with a consultative approach, offering strategic insights and solutions.
• Display proactive initiative and maintain a results-oriented mindset.
• Demonstrate proficiency in computer skills and a notable capacity to adapt to and master new applications and systems.
• Possess vital knowledge spanning the realms of the Internet, Networking, SIP Telephony, Unified Communications Services, and Telephone Systems.