Technical Support - Audit

About Us: . We are currently seeking a skilled Technical Support to join our team. This individual will play a key role in evaluating and enhancing employee performance while ensuring the security and integrity of our systems.

Key Responsibilities:

1. Performance Auditing:
• Conduct regular audits of employee performance, focusing on technical aspects and adherence to company protocols.
• Generate detailed performance reports for management review.
2. Software Safeguarding:
• Provide instructions to employees on downloading and implementing software to enhance system security.
• Collaborate with IT teams to ensure the successful deployment of safeguarding measures.
3. Communication:
• Engage effectively with employees to explain performance audit findings and provide constructive feedback.
• Maintain clear and concise communication skills, especially during phone interactions.
4. Documentation:
• Create comprehensive documentation outlining audit procedures, software installation instructions, and performance improvement strategies.
• Ensure accuracy and completeness of all reports and documentation.
5. Technical Expertise:
• Demonstrate a strong technical background to understand and assess software applications and security measures.
• Stay updated on industry best practices and technological advancements related to performance auditing and system security.
6. Schedule Adherence:
• Work regular business hours, Monday through Friday, totaling 40 hours per week.
• Follow a consistent schedule to ensure accessibility during working hours.

Qualifications:

• Technical background with a focus on performance auditing and system security.
• Strong communication skills in English; ability to convey technical concepts clearly.
• Previous experience in auditing or a similar role is preferred.
• Familiarity with software installation procedures and security protocols.
• Detail-oriented with excellent analytical skills.
• Ability to collaborate effectively with IT teams and other departments.