Job Openings Provisioning Agent

About the job Provisioning Agent

Our client is looking for a dedicated Provisioning Agent that maintains good relationships with the client, team, and co-workers to be effective in carrying out the work description of the position.

Responsibilities:

  • Provisioning of Hosted PBX, SIP Trunk, Teams.
  • Configuration of PBX and Data related hardware.
  • Ensure all provisioning KPIs & SLAs are met or exceeded, where possible.
  • Work closely with Sales Team to ensure all customer contracts are implemented according to company process and provisioned accurately.
  • Responsible for vetting sales prior to entry and liaising with the relevant Sales Agent regarding requirements for clean tickets of work.
  • Ensure all requests are processed accurately confirming all essential information is captured and entered correctly into the correct platform.
  • Ensuring that all company and network processes are adhered to.
  • Act as a first line escalation point for new orders and take responsibility to resolve issues effectively with a high level of professionalism and commercial awareness.
  • Managing the porting and new connection process and submitting port documentation to incumbent service provider
  • Establishing and setting up the billing requirements at user and company level

Requirements:

  • 2-3 Years within the Telecommunications Industry
  • Experience in relation to dealing with external/upstream providers
  • Provisioning of Hosted PBX inclusive of Call Flow and Hardware Configuration
  • Provisioning of SIP Trunks
  • Management of external ticketing platforms
  • Understanding of Porting 
  • Strong attention to detail
  • Excellent communication skills
  • Proficient IT skills and experience
  • Experience with Microsoft suite of Voice Products, AWS, Cloud products and SBC as a preferred skill
  • Experience with Audio Codes preferred