Job Openings Technical Support Representative / Technical & Retail Virtual Support

About the job Technical Support Representative / Technical & Retail Virtual Support

Our client is looking for an experienced customer service extraordinaire for a newly created role in their expanding team. Were on the hunt for the best customer-centric staff out there, arent afraid of being a little geeky, and someone who isnt simply looking for a regular 9-5 office job where every day is different; wed love to hear from you!

As a leading eCommerce retailer, you will respond to general customer service and technical support enquiries. You will assist customers virtually via phone, email, and video and take advantage of screen-sharing and co-browsing to assist customers in their enquiries. While our onshore, in-house team will support you, it is essential you have an excellent understanding of computer hardware and component compatibility to assist you in responding to customer enquiries.

Role Responsibilities:

  • Responding to customer enquiries via various channels including phone, email, chat and video

  • Perform troubleshooting and technical support to customers across a large scope of technical products

  • Provide recommendations to customers for suitable products after completing a thorough needs analysis

  • As this is a new role, assist in the development of systems, tools and resources and provide regular feedback to management

Technical Skills Required

  • Experience troubleshooting basic and advanced technical issues for customers

  • Experience in dealing with technical products, understanding and identifying compatibility issues

Experience and Ability:

  • Excellent English communication skills both written and verbal

  • Tertiary qualifications in Information Technology are essential

  • Must be tech-savvy and up-to-date with all current computer hardware and software

  • Experience in working in a multichannel Customer Service environment

  • A basic or intermediate understanding of Australian Consumer Law