Outbound Telesales

Our client is looking for a dedicated Outbound Telesales that maintains good relationships with the client, team, and co-workers to be effective in carrying out the work description of the position.

The Role

• Raise funds for charities (Not for Profit) causes for whom we work
• Regularly meet or surpass fundraising targets
• Maintain complete and orderly records of donors via the online system using the data entry guidelines
• Enter call outcomes 100% accurately after each call, in line with the call outcome guidelines
• Build upon existing donor relationships and form new donor relationships
• Deliver a strong and passionate fundraising message that appeals to potential and existing donors, keeping in line with the campaign script, donor protocol of respect and essential scripting guidelines
• Ensure that all legal reporting requirements are satisfied on each call
• Accurately and factually inform the existing or potential donor of the purpose and benefits of donating to the specific charity campaign and generate awareness
• Pitch the correct donation on each call and follow the fall-back options
• Collect and record pledges and payment details from donors
• Objection Handling
• Attending training and briefing sessions
• Keeping donor records up to date and having accurate data entry skills
• Adhering to the MaxContact Guidelines
• Learn and be familiar with the FIA Code of Conduct

Requirements

• Excellent English (conversational and comprehension needs to be at a very high level)
• Sales and negotiation abilities
• Excellent communication skills
• The ability to build and maintain professional relationships
• Creative thinking and resourcefulness
• Targeted and goal orientated
• Competent computer skills and the ability to learn new systems

Competencies / Proficiencies

• Driven to meet KPIs set for each charity campaign
• Strong conversation and communication skills
• A positive and outgoing personality
• Self-motivated and passionate about charities and their causes
• A positive mindset and willingness to learn
• Resilience and ability to overcome rejection
• A change maker who wants to make a difference
• Open to new experience and want to learn and develop

Prior Experience 

• Ideally fundraising sales experience (not essential)
• Ideally Call Centre/Telemarketing Experience
• Sales
• Background in retails and/or hospitality is also a bonus

If you are a highly motivated individual looking for a new career opportunity in a dynamic and exciting industry, wed love to hear from you.