Collection Officer (Part time)

About the role:

We are seeking a diligent and proactive Collections Officer to join our team on a part-time or casual basis. The Collections Officer will play a crucial role in ensuring timely payments from clients, maintaining positive relationships, and minimizing outstanding debts.

Discover your role's exciting challenges and responsibilities:

1. Collections Management:

- Contact clients via phone, email, and other communication channels to follow up on overdue invoices.

- Negotiate payment plans and arrangements with clients to resolve outstanding balances.

- Document all communication and actions taken in the collections system accurately and promptly.

2. Account Reconciliation:

- Reconcile accounts to ensure the accuracy of outstanding balances and payments received.

- Investigate and resolve discrepancies in payments or billing issues promptly.

3. Customer Relationship Management:

- Build and maintain positive relationships with clients while effectively communicating the importance of timely payments.

- Address client inquiries and concerns regarding invoices, payments, and account balances in a professional and courteous manner.

4. Reporting and Analysis:

- Generate regular reports on accounts receivable status, aging analysis, and collections performance.

- Analyse trends and patterns in collections data to identify areas for improvement and implement strategies to enhance collections efficiency.

5. Collaboration:

- Collaborate with internal teams, including Sales, Finance, and Customer Service, to resolve customer issues and streamline collections processes.

- Provide insights and recommendations to improve invoicing and payment procedures based on collections experience.

You're a step ahead if you have:

- Proven experience in collections, accounts receivable, or related financial roles.

- Strong communication and negotiation skills with the ability to handle challenging conversations professionally.

- Excellent attention to detail and accuracy in documentation and data entry.

- Proficiency in using collections management software or CRM systems.

- Ability to work independently with minimal supervision and prioritize tasks effectively.

- Flexibility to work part-time or on a casual basis as needed.

Preferred Qualifications:

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

- Experience in B2B collections within the financial services or fintech industry.

- Knowledge of relevant regulations and compliance standards governing collections practices.

- Familiarity with invoice financing or cash flow management solutions.