Order Management Analyst

As an Order Management Analyst Contractor, you will be a critical part of the company's day-to-day and month-end close processes, reporting, and operational procedures. As a member of the Order to Cash team, the ideal candidate will be detail-oriented, organized, and a self-starter who can work independently while meeting deadlines in a fast-paced environment. This role will report to the Senior Manager, Order to Cash.

What you'll do at Iterable:

• Review order forms to ensure they align with company policies and revenue recognition rules
• Partner with Deal Desk and Revenue to resolve discrepancies and clarify non-standard contract terms and deal structure
• Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
• Ensure subscriptions and billing are set up in NetSuite according to contract terms
• Assist with monthly usage bill runs
• Collaborate with cross-functional teams to address internal inquiries about billing and usage issues
• Monitor billing inbox, investigate, and respond to customer queries
• Support ad-hoc projects as they arise.
  

What were looking for:

• 2- 3 years of experience in Order Management, Billing, or Revenue Operations
• Hands-on experience with Salesforce and NetSuite (required)
• Strong understanding of Order to Cash (OTC) processes, including subscription and usage billing
• Familiarity with revenue recognition principles and GAAP compliance
• Excellent attention to detail with strong organizational and problem-solving skills
• Ability to work independently and manage multiple priorities in a deadline-driven environment
• Strong communication skills and ability to collaborate cross-functionally