Front of House Duty Manager

We are seeking a professional, hands-on Front of House Duty Manager to lead the day-to-day front-facing operations of a busy 4-star hotel in Qawra. This role is ideal for someone who thrives in a guest-facing environment, enjoys leading diverse service teams, and takes pride in delivering memorable hospitality experiences.

Key Responsibilities

Guest Services & Experience

• Ensure smooth and welcoming check-in/check-out experiences

• Handle guest feedback and resolve issues promptly and professionally

• Maintain a strong presence throughout public areas to anticipate guest needs

‍‍ Team Supervision

• Lead and motivate front office, concierge, bar/lounge, and restaurant service teams

• Organize and oversee staffing during shifts, ensuring optimal coverage and efficiency

• Support staff development through coaching, guidance, and performance monitoring

Operational Oversight

• Monitor the condition and presentation of reception, lounge, dining, and entertainment areas

• Work collaboratively with other departments (housekeeping, maintenance, F&B) to ensure seamless service delivery

• Enforce high standards of cleanliness, service, and professionalism

Incident & Emergency Management

• Act as the primary management contact during assigned shifts

• Respond quickly and decisively to guest incidents or operational challenges

• Ensure all incidents are documented and followed up appropriately

Reporting & Admin

• Prepare shift summaries, guest issue logs, and occupancy updates

• Support daily auditing procedures and contribute to front office reports

• Provide feedback to senior management on service improvements and team performance

Requirements

• Minimum 3 years experience in a supervisory or duty management role within a hotel or resort

• Strong leadership and delegation skills

• Excellent customer service and problem-solving abilities

• Fluent in English; knowledge of Maltese or Italian is a plus

• Familiarity with hotel systems (PMS, POS, booking platforms)

• Flexible to work shifts, weekends, and holidays

Benefits

• Competitive salary based on experience

• Supportive team environment

• Professional development and cross-training opportunities

• Opportunity to work in a guest-focused role with varied daily responsibilities

⭐ Why Join Us?

This is more than just a jobits your chance to become part of a welcoming team that values passion, service, and professionalism. If you enjoy leading by example, solving problems with a smile, and creating meaningful guest moments, we want to hear from you! Apply today and take the next step in your hospitality career.