Benefits: Paid Sick Leave & Annual Leave

About Us:
Our Client is a leading player in the health and wellness space, dedicated to providing their customers with high-quality products and exceptional service. They are passionate about helping individuals lead healthier lives and are looking for a Customer Service Representative to join their dynamic team.

Key Responsibilities:

• Customer Interaction: Answer incoming phone calls, respond to emails, and manage support tickets to assist customers with inquiries and issues.
• Follow-Up: Make call backs to customers as needed to ensure their concerns are addressed promptly.
• Live Chat Support: Provide real-time assistance to customers through live chat, ensuring a seamless experience.
• Social Media Engagement: Monitor and respond to customer inquiries on social media platforms, maintaining a positive brand image.
• Problem Resolution: Identify customer issues and provide effective solutions, ensuring customer satisfaction and loyalty.
• Documentation: Maintain accurate records of customer interactions and feedback to improve service quality.

Requirements:

• Experience: Minimum of 2 years of customer service experience, preferably in an e-commerce or health and wellness environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers.
• Technical Proficiency: Familiarity with customer service software and tools, as well as social media platforms.
• Problem-Solving Skills: Strong analytical skills to identify issues and provide appropriate solutions.
• Team Player: Ability to work collaboratively in a remote team environment.