Fully Remote - South Africa | Independent Contractor | UK business hours | UK recruitment and staffing client

About the Role

Outsource Ability is recruiting on behalf of a UK recruitment and staffing client for an organised and confident Appointment Setter.

Your main job is to turn inbound enquiries and outbound prospects into booked discovery calls with the client's recruitment consultants. You will make prompt contact, run a structured qualification conversation with business owners and hiring decision-makers, and keep the pipeline moving through steady, consistent follow-up.

Key Responsibilities

• You will contact inbound leads and outbound prospects by telephone, and follow up new, existing and dormant leads.
• You will qualify prospects on their hiring needs and book suitable ones into the consultants' diaries.
• You will confirm appointments to reduce no-shows.
• You will keep CRM records, lead statuses and next actions accurate and up to date.
• You will escalate questions about pricing, terms or service scope to the appropriate consultant.

Systems

• CRM systems like GoHighLevel, ZohoCRM, or similar
• Gmail and Google Meet
• Microsoft Outlook and Teams
• AI tools used to support workflows and productivity

Experience with every system is not essential, but you must be confident learning new technology.

What We're Looking For

• Excellent telephone manner and strong spoken and written English.
• Confident speaking with business owners and senior decision-makers.
• Proven appointment-setting, lead-generation or B2B telesales experience.
• Strong relationship-building skills.
• Persistent and proactive without being pushy.
• Highly organised, with strong CRM and follow-up discipline.
• Comfortable managing a large lead pipeline independently.
• Able to follow scripts and stay within clearly defined role boundaries.
• Quick to learn and comfortable with new technology.

Remote Work Requirements

Applicants must:

• Be based in South Africa.
• Have a modern laptop or PC with an Intel i5 / AMD Ryzen 5 processor or equivalent and a minimum of 8GB RAM.
• Have a stable fibre connection with a minimum of 50 Mbps download and 50 Mbps upload.
• Have a functional UPS, inverter or power station that can run their router and laptop for at least 2–4 hours during load shedding.
• Have a professional noise-cancelling headset with a clear microphone.
• Have a quiet workspace suitable for telephone calls and video meetings.
• Be available for the agreed hours during UK business times.