E-commerce Manager

Job title: E-Commerce Manager
Type of employment: Full-time (Remote)
Shift Schedule: 10:00 AM 6:30 PM PST (flexible to 12:00 PM 8:00 PM PST)

We are looking for a strategic and hands-on E-Commerce Manager who is passionate about scaling online businesses and delivering exceptional customer experiences. This is a key leadership role where youll have the autonomy to shape digital growth strategies, oversee Shopify operations, and lead talented outsourced teams.

A core part of this role is ensuring that customers enjoy an exceptional, seamless experience on both website and mobilefrom browsing to checkoutwhile creating an engaging, easy-to-navigate storefront that reflects our mission-driven brand.

We are at a pivotal stage, ready to scale our online business to the next level and compete with larger e-commerce brands. This position is ideal for someone who thrives on challenge, has the vision to build competitive strategies, and the execution skills to deliver measurable growth. If youre excited to take ownership of ambitious goals and elevate a mission-driven brand in the arts and music space, this role is for you.

About the Employer:

A music and arts company dedicated to fostering community, promoting music education, and providing professional services. The business includes retail, rentals, repairs, lessons, and a rapidly growing e-commerce division. As they expand their digital presence, they are seeking a leader to drive growth, strengthen the brand, and create a polished, conversion-ready online experience.

Company core values:

• Kindness We celebrate wins together and provide feedback with respect and discretion.

• Efficiency We maximize productivity by focusing deeply during work hours.

• Integrity We uphold honesty, transparency, and accountability in all that we do.

• Positive Mindset We face challenges with optimism and professionalism.

• Work-Life Balance We encourage sustainable work habits to avoid burnout and fuel creativity.

Objectives of this role:

• Scale the e-commerce business by driving sales growth, optimizing ROI, and expanding brand visibility.

• Oversee Shopify storefront and marketplace management (Amazon, Reverb, GovX), ensuring accuracy, compliance, and a seamless customer experience across desktop and mobile.

• Deliver accurate, professional Excel-based KPI reports on a weekly and monthly basis, helping set measurable short- and long-term e-commerce goals.

• Ensure efficient, error-free inventory and pricing updates through professional Excel workflows and bulk uploads.

• Maintain accurate inventory across all channels by implementing daily, weekly, and annual checks, ensuring consistency between systems and preventing overselling.

• Evaluate campaigns across all five business departments (retail, rentals, repairs, lessons, and e-commerce), assessing effectiveness and identifying improvements.

• Ensure every outsourced team member has clear KPIs and reports weekly results directly to the E-Commerce Manager, who will consolidate and report all declared KPIs and performance updates directly to the CEO.

Responsibilities:

• Oversee day-to-day Shopify operations, ensuring smooth functionality, timely updates, and a polished storefront experience across desktop and mobile.

• Use professional-level Excel skills (formulas, pivot tables, bulk data management) for:

  • Weekly and monthly KPI reporting.

  • Mass uploads for inventory and price changes across platforms.

• Monitor inventory accuracy on a daily, weekly, and yearly basis, working with inventory management tools (e.g., SkuVault) to keep counts consistent and up to date.

• Maintain accurate product listings, images, and pricing, preventing policy violations and errors.

• Evaluate digital marketing campaigns across all five departments, measuring ROI, identifying weak spots, and developing improvement strategies.

• Ensure outsourced teams track and present weekly KPI reports, creating accountability and clarity on performance.

• Compile all declared KPIs and campaign results into consolidated weekly reports delivered directly to the CEO.

• Coordinate and monitor email and SMS campaigns (Klaviyo), ensuring alignment with promotions and ROI.

• Track website and mobile performance, troubleshoot issues, and partner with developers for design improvements.

• Monitor Google Ads and Meta Ads performance and collaborate with specialists to ensure campaigns meet ROI goals.

• Identify new digital opportunities, test CRO strategies (conversion rate optimization, A/B testing), and implement initiatives to grow revenue.

• Lead weekly e-commerce team meetings to review progress, challenges, and goals.

• Provide clear, actionable reports to the CEO with insights and recommendations.

Required skills and qualifications:

• Proven experience as an E-Commerce Manager or in a similar leadership role, specifically in B2C e-commerce.

• Shopify expertise (non-negotiable).

• Advanced Excel proficiency (KPI reporting, pivot tables, advanced formulas, and mass data uploads).

• Strong knowledge of Google Analytics 4 (GA4) and Google Search Console.

• Experience in digital marketing (SEO, Meta Ads, Google Ads, email/SMS, omni-channel campaigns).

• Skilled in data analysis, KPI reporting, and translating insights into measurable actions.

• Experience managing outsourced or remote teams.

• Strong organizational and project management skills.

• Excellent communication and leadership abilities.

• Stable internet connection and ability to attend regular Zoom/Google Meet meetings.

• Self-motivated, able to work independently, and thrive in a results-driven environment.

Preferred skills and qualifications

• Experience with tools such as Klaviyo (email/SMS), SkuVault (inventory), and ListingMirror (multi-channel).

• Familiarity with CRO (conversion rate optimization) and A/B testing.

• Experience building loyalty and rewards programs.

• Passion for or background in music, arts, or education-related industries.