Admin Assistant/CSR

Job title: Admin Assistant
Type of employment: Full-time (Remote)
Shift Schedule: 10:00 AM - 7:00 PM EST

The Administrative Assistant will play a key role in supporting day-to-day operations by managing customer interactions, preparing invoices and estimates, and coordinating with property managers. This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work independently with minimal supervision.

About the Employer:

A plumbing service provider based in North Carolina, committed to delivering high-quality plumbing solutions for residential and commercial clients. With a growing customer base, they aim to provide efficient, reliable, and customer-focused services.

Company core values:

• Strong work ethic

• Open communication and willingness to speak up

• Analytical thinking and problem-solving under pressure

• Team collaboration and accountability

Objectives of this role:

• Increase efficiency in daily operations by handling administrative and customer support tasks.

• Ensure timely and professional communication with customers, property managers, and internal teams.

• Support business growth through proactive follow-ups and outbound calls when necessary.

Responsibilities:

• Handle customer communication through phone and email, providing professional and timely support.

• Prepare, process, and track invoices, estimates, and other administrative documents.

• Follow up with property managers and customers to ensure tasks are completed and customer satisfaction is maintained.

• Make outbound calls for follow-ups, sales inquiries, and appointment coordination as needed.

• Collaborate with the customer support representative and cross-train in related tasks.

• Report directly to the Owner and/or General Manager.

Required skills and qualifications:

• Excellent English communication skills, both written and verbal.

• Strong problem-solving skills and ability to work independently.

• Sales and customer service experience, including outbound calling.

• Highly organized, adaptable, and able to prioritize tasks in a dynamic environment.

• Strong teamwork and collaboration skills.

Preferred skills and qualifications

• Experience with CRM or service management tools (Housecall Pro, Service Titan, MailChimp, or similar).

• Previous experience in the plumbing or home services industry.

• Prior experience in administrative support or operations roles.