About the job Community Manager: Scheduler
Job title: Community Manager: Scheduler /
Client Services & Scheduling Coordinator
Type of employment: Full-time (Remote)
Budget: $4/hr - $6/hr
Shift Schedule: 9 AM - 5 PM PST
This is an administrative support role responsible for handling a variety of day-to-day operational tasks to ensure the smooth running of the studio's operations. The ideal candidate will be highly organized, detail-oriented, and customer service-focused.
About the Employer:
The Bay Area’s premier boutique Reformer Pilates studio, offering a modern Pilates experience. They are dedicated to providing top-tier Pilates instruction in a state-of-the-art space, all while fostering a sense of community.
Their values guide everything they do - driving purposeful action, growth, and a supportive, inclusive community. These commitments are lived out daily, empowering the team to uplift one another and create positive change
Company core values:
Bias Towards Action: Move with purpose, embrace challenges, and take action.
Focus on Solutions: Approach every situation with a problem-solving mindset.
Elevate and Inspire: Be a fountain of positivity and energy, not a drain.
Always Be Learning: Embrace growth, seek improvement, and stay open to new possibilities.
Community First: Grow the community, cultivate connection, and be inclusive - together, we’re stronger.
Objectives of this role:
Deliver excellent customer service to all clients and visitors
Manage and maintain scheduling processes to ensure smooth studio operations
Support front desk activities with accuracy, organization, and attention to detail
Enhance the client experience by upselling services and promoting rebookings
Responsibilities:
- Manage the studio's class and appointment schedule, including:
Mining the schedule to identify open slots and proactively reach out to clients to fill them
Handling client checkout and placement for the next day's classes and appointments
Coordinating the instructor's requested time off and finding coverage
Maintain clear and timely communication with clients via email, text, and phone
Provide excellent customer service to both clients and instructors
Respond to client emails and inquiries promptly and professionally
Maintain a high level of organization and ensure all client-facing processes run smoothly
Assist with other ad-hoc administrative tasks as needed
Required skills and qualifications:
Proven experience in an administrative or operational support role, primarily focusing on schedule management
Strong customer service skills with a client-focused attitude
Exceptional organizational and time management skills
Strong attention to detail and ability to follow detailed processes
Excellent written and verbal communication skills
Has a positive attitude and the ability to remain calm under pressure
Preferred skills and qualifications
Experience working in the fitness/wellness industry
Familiarity with Grasshopper and Mindbody tools
Comfortable with repetitive tasks and able to see the positive impact they can have