About the job Administrative Assistant
Job title: Administrative Assistant
Type of employment: Full-time (Remote)
Budget: $4/hr - $6/hr
Shift Schedule: 9 AM - 5 PM EST
The Administrative Assistant will provide essential administrative and operational support to ensure smooth day-to-day business activities. This role involves handling customer communications, scheduling service calls, coordinating parts ordering and receiving, and assisting with routing tasks.
About the Employer:
The company is based in Ontario and provides fast, same- and next-day in-home appliance repair for a wide range of household appliancesincluding refrigerators, washers, dryers, dishwashers, ovens, and moreand supports virtually all major brands. Available 24/7, they offer upfront pricing and factory-trained technicians for dependable service.
Company core values:
Efficient and Quick - We move fast and work smart to deliver results without unnecessary delays.
Excellence in Every Interaction - We handle every customer engagement with professionalism and attention to detail.
Outstanding Customer Service - We go above and beyond to ensure our customers feel valued and supported.
Objectives of this role:
Provide administrative and operational support to the owner and technicians for improved productivity.
Manage communication channels, service schedules, and parts ordering processes.
Deliver excellent customer service through phone, email, and text interactions.
Responsibilities:
Answer incoming phone calls, emails, and text messages; respond promptly and professionally.
Schedule service appointments, coordinate technician routing, and track service calls.
Send text reminders and follow-ups to customers regarding appointments.
Process and track parts orders and deliveries, maintaining accurate records in company systems.
Assist in routing technicians to appropriate locations based on priorities.
Maintain organized administrative records and documentation.
Provide friendly, professional customer service and assist with other ad-hoc administrative tasks as needed.
Required skills and qualifications:
Strong computer and software skills (e.g., Microsoft Office, scheduling/CRM tools).
Excellent verbal and written communication skills for customer interactions.
Experience in coordinating schedules and dispatching service technicians
Strong organizational skills with attention to detail.
Ability to multitask, prioritize, and work independently.
Customer service mindset with problem-solving skills.
Comfortable using email, text, and digital tools for communication and documentation.
Preferred skills and qualifications
Experience in a customer-facing and administrative role.
Familiarity with field service management platforms (e.g., Workiz, and ServiceBench).
Knowledge of the appliance repair industry or similar field.
Ability to adapt quickly to changing priorities and maintain professionalism under pressure.