Job Openings Marketing & Customer Experience Coordinator

About the job Marketing & Customer Experience Coordinator

Job title: Marketing & Customer Experience Coordinator

Type of employment: Full-time

Shift Schedule: Requires a 3-4 hour daily overlap with operating hours (8:30 AM - 5:00 PM Central Time).

Weekly Meeting: Must be available every other Tuesday at 12:30 PM Central Time for team meetings.

High level summary

Support the company as a Marketing & Customer Experience Coordinator, owning two critical areas:

  • Setting up email marketing flows and segmentation; Klaviyo experience is highly desirable.

  • Social media publishing + community management to protect brand consistency.

This role is best for someone who is detail-oriented, proactive, and confident in communicating with customers in a warm, professional tone.

About the Company:

A consumer brand focused on curls and textured-hair customers, building community and trust through strong customer experience and consistent marketing execution. The brand prioritizes high-quality communication, organized systems, and reliable day-to-day execution across email/SMS, social, and customer messaging.

Company core values:

  • Warm, customer-first communication

  • Consistency and reliability

  • Attention to detail and high-quality execution

  • Proactive ownership and follow-through

  • Community-driven brand building

Objective of this role:

  • Increase revenue and retention by improving the structure and performance of Klaviyo email/SMS systems (flows, segmentation, and execution)

  • Maintain organized, accurate audience segments to enable targeted marketing

  • Deliver a high-quality customer experience through fast, warm, solution-oriented responses

  • Ensure consistent content publishing and daily engagement to strengthen community and brand presence

Responsibilities:

Klaviyo (Email + SMS) Management

  • Build, manage, and optimize Klaviyo systems using provided content

  • Set up and maintain flows, segmentation, and basic automation execution

  • Organize and maintain high-performing audience segments for targeted marketing and retention

  • Monitor performance and identify opportunities to improve results (segmentation quality, flow effectiveness, deliverability basics)

Customer Experience (Shopify Inbox)

  • Serve as first-line support for customer inquiries through Shopify Inbox (or similar tools)

  • Respond quickly with a warm, professional, and solution-focused tone

  • Escalate complex issues when needed while keeping communication clear and organized

Social Media Publishing + Community Management

  • Schedule and publish content accurately using provided assets/captions

  • Ensure posting consistency across Instagram and TikTok (and other channels as assigned)

  • Engage daily with the community: reply to comments/messages and foster positive interactions

  • Track recurring questions/feedback and share insights to improve marketing and CX

Required skills and qualifications:

  • Strong attention to detail and ability to execute tasks accurately without rework

  • Excellent written communication with a warm, professional tone

  • Strong time management and ability to work efficiently without supervision

  • Organized, systems-minded approach to workflows, schedules, and task tracking

  • Proactive mindset: follows direction well and takes initiative when gaps are noticed

Hands-on experience with:

  • Klaviyo (flows, segmentation, basic automation setup)

  • Social scheduling tools (Later, Planoly, Meta Business Suite, etc.)

  • Shopify Inbox or similar customer messaging tools

  • Basic Instagram, Facebook, TikTok and YouTube posting + engagement

  • Reliable computer and strong internet connection; comfortable working in digital tools daily

Preferred skills and qualifications

  • Nice to have: experience with monday.com, notion and shopify.

  • Strong segmentation and analytics ability in Klaviyo (able to interpret performance and adjust strategy)

  • Experience supporting eCommerce brands (beauty, personal care, lifestyle, or community-led brands)

  • Familiarity with customer support best practices (response templates, tagging, escalation rules, FAQs)

  • Experience working in a structured content calendar workflow and maintaining posting consistency

  • Ability to identify patterns in customer feedback and convert them into actionable improvements