WE'RE HIRING | T1 ENGLISH CUSTOMER SERVICE AGENTS

We're looking for people who know how to deliver great customer service.

If you've worked in e-commerce, retail customer service, live chat or a contact centre, we want to hear from you.

The role

You'll support international customers across digital customer service channels, helping with orders, products, deliveries and general customer queries.

You'll be expected to:

• Deliver professional, efficient customer support
• Manage customer queries through live chat and other channels
• Resolve issues and find practical solutions
• Work accurately across multiple systems
• Meet quality, productivity and customer experience targets

What will make you stand out

• Previous e-commerce or retail customer service experience
• Experience with a print-on-demand or similar e-commerce business
• Strong live chat experience
• Zendesk experience is an advantage
• Previous BPO/contact-centre experience
• Excellent written and spoken English
• Strong computer and typing skills
• Comfortable working in a fast-paced environment
• Reliable, adaptable and customer-focused

Shift availability

We are recruiting across multiple international schedules:

UK hours: Day shifts
US East Coast: Evening shifts
Australia: Overnight shifts

Weekends will form part of the rotation for selected shifts.

IMPORTANT DATES

Screening & Interviews: 25 September – 2 October 2026
Training: 12 October – 30 October 2026
Go-Live: 2 November 2026
Campaign End: 19 February 2027
Location: Somerset West, Cape Town

If you're ready to take your customer service experience into an international e-commerce environment, apply now.

#Hiring #CustomerService #EcommerceJobs #CapeTownJobs #BPOJobs #LiveChat #Zendesk #CustomerExperience