Customer Support & Order Management Specialist | AU Fitness Industry (Remote)

Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)

Work From Home | Full-Time | AU Hours | PH-Based

About the Role

We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.

This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.

Key Responsibilities

Customer Support

• Respond to product enquiries via phone, email, and online channels
• Support after-hours customer enquiries as needed
• Provide after-sales support and resolve customer concerns
• Assist customers with product questions and recommendations

Order Management

• Process customer orders accurately and efficiently
• Manage order tracking and provide shipment updates
• Coordinate delivery scheduling and customer communication
• Support issue resolution relating to orders, returns, and fulfilment

Customer Experience Support

• Ensure a seamless customer journey from enquiry through delivery
• Handle escalations professionally and maintain customer satisfaction
• Support continuous improvements in customer service processes

Requirements

• 2–3 years supporting Australian customers
• Experience in customer support, order management, or e-commerce support
• Superior written and verbal English communication skills
• Strong attention to detail and customer-first mindset
• Ability to work independently in a remote environment
• Genuine interest in fitness / weight training / gym equipment (important)
• Must be able to demonstrate basic knowledge of gym equipment during interview

Systems & Tools

• CRM / Customer Support Platforms
• Order Management Systems
• E-commerce Platforms (preferred)
• Microsoft Office / Google Workspace