Customer Service & Contracts Administrator (Remote)

Customer Service & Contracts Administrator (Remote Supporting an Australian Client)

Work From Home | Full-Time | Competitive Package | Building & Construction Industry Experience Required

OutsourcedIn is partnering with a leading Australian building and construction company to hire an experienced Customer Service & Contracts Administrator. This role plays a key part in ensuring smooth client onboarding, accurate contract administration, and exceptional customer service across multiple construction projects.

The ideal candidate will have hands-on experience in the building or construction industry, strong attention to detail, and the ability to manage documentation and communication efficiently in a fast-paced, remote environment.

Key Responsibilities

• Provide professional customer service and respond promptly to client inquiries via phone, email, or chat

• Prepare, issue, and track building contracts, variations, and related documentation

• Coordinate client onboarding by gathering project information, permits, and compliance requirements

• Liaise with internal teams such as estimating, design, and site supervisors to ensure project readiness

• Maintain accurate client and project records in CRM and project management systems

• Follow up on contract signatures, deposits, and progress payments

• Support with compliance and warranty documentation submissions

• Perform general administrative duties to assist the building and project management team

About You

• Experience in customer service or contract administration within the building or construction industry (required)

• Strong attention to detail and ability to manage multiple priorities

• Excellent written and verbal English communication skills

• Proficient in MS Office, CRM systems, and document management tools

• Highly organised, proactive, and comfortable working independently in a remote setup

Why Join This Team

• 100% work-from-home setup

• Supportive and collaborative Australian team environment

• Exposure to diverse building and construction projects

• Long-term career growth opportunities

• Competitive package based on experience