Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

• Min 2.5 years Proven Experience in a customer support, administrative, or similar role; experience in a production or creative environment is a plus. 
• Ability to manage scheduling and perform basic payroll tasks accurately.

Core responsibilities:

• Respond promptly to customer inquiries via phone and email. 
• Provide accurate information about services, projects, and company offerings. 
• Maintain a professional and friendly demeanor in all customer interactions. Schedule meetings, appointments, and production-related events. 
• Coordinate with internal teams to ensure smooth communication and timely follow-ups. 
• Enter and update customer and production data into the CRM system. Assist with document preparation, record-keeping, and general administrative tasks. 
• Call the payroll company to provide necessary payroll information. 
• Assist with limited payroll duties, including data entry, processing timesheets, and coordinating with the finance team. 
• Log actors and crew members on IMDb pages. 
• Assist filmmakers when they call in to inquire about how much their movies have made.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!