Customer Support - Non- Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Proven Experience in Customer Support: Minimum 2.5-5 years demonstrated expertise in non-voice customer support, preferably within credit repair or financial services. 
• Credit Report Literacy: Strong ability to read, analyze, and interpret credit reports, understanding key metrics and factors affecting credit scores.
• Technical Proficiency: Familiarity with CRM software, particularly HubSpot, and proficiency with email tools such as Outlook for efficient client management. 
• Organizational Skills: Ability to manage multiple client profiles and updates efficiently, with strong attention to detail in tracking progress and milestones. 
• Communication Skills: Exceptional written communication skills for clear, professional, and compassionate client interactions.
• Problem-Solving Aptitude: Resourceful and proactive in addressing customer inquiries, with the ability to identify and resolve issues effectively.

Core responsibilities:

• Customer Communication: Send timely email updates to clients, informing them of the progress of their credit repair process and next steps.
• Credit Monitoring Management: Manually access and update customer profiles on credit monitoring platforms such as Experian, Credit Karma, and Identity IQ, ensuring clients stay informed about any changes.
• Credit Report Analysis: Accurately interpret credit reports to identify errors or issues that require dispute, providing clear and concise explanations to clients. 
• Dispute Tracking: Maintain detailed records of dispute statuses within the CRM (HubSpot), ensuring all updates and milestones are accurately recorded. 
• Problem Resolution: Address client inquiries and concerns related to credit disputes, providing solutions and guidance with patience and professionalism. 
• Proactive Customer Support: Anticipate client needs by regularly reviewing credit profiles, identifying any updates needed, and proactively communicating next steps to ensure client satisfaction.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!