IT Support (Level 2)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Strong knowledge of Microsoft 365, VMware, Azure/Cloud services, on-premises Active Directory, and Citrix environments. 
• Minimum of 2-3 years in a Level 2 IT support role or equivalent experience. 
• Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently. 
• Familiarity with modern IT standards and the ability to adapt to evolving technologies. 
• Strong interpersonal and written communication skills for user support and documentation.

Core responsibilities:

• Respond to and resolve Level 1 and 2 helpdesk tickets promptly and efficiently.
• Provide support for Microsoft 365 administration, including user management, email configurations, and security. 
• Assist with VMware support and management. Support Azure/Cloud environments, including configuration and troubleshooting. 
• Administer and manage on-premises Active Directory, including group policies and user access controls. 
• Provide Citrix ADC, Desktops, and Apps support, resolving issues related to access and performance. 
• Troubleshoot hardware, software, and network-related issues escalated.
• Monitor and maintain IT infrastructure to ensure reliability, security, and performance. 
• Assist in implementing updates, patches, and upgrades across systems to align with modern standards.
• Identify areas of improvement in the IT environment and recommend solutions.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!