Executive Assistant

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Experience as an Executive Assistant. 
• Strong communication skills in English to interact with a variety of callers. 
• Ability to work independently, using your administrative experience to manage incoming calls and inquiries. 
• Strong organizational skills to handle multiple tasks, track information, and manage call flow effectively. 
• Willingness to be trained on customer service elements that may be outside typical EA responsibilities.

Core responsibilities:

• Answer Incoming Calls: Manage all incoming calls using Ring Central, ensuring each call is handled promptly and professionally. 
• Training provided for Ring Central and any customer service tasks outside typical EA duties. 
• Triage Calls: Identify the nature of each call, directing or escalating it to the appropriate person or department. 
• Handle Basic Inquiries: Answer general questions from callers and provide information about the sports league organization. 
• Manage Hold Times: Place callers on hold as necessary and ensure they are connected to the right person without unnecessary delays. 
• Customer Service Support: Receive training, where needed, to enhance customer support capabilities.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!