Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Min 2.5 years proven experience in a customer support role or similar position. 
• Familiarity with order processing systems and shipment tracking is highly desirable. 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook). 
• Experience with CRM systems or order management software is a plus. 
• Strong verbal and written communication skills. 
• Availability to work during US Business Hours (Eastern Standard Time).

Core responsibilities:

• Customer Communication: Respond promptly to customer calls and inquiries, providing accurate information and resolving issues efficiently.
• Build strong relationships with customers to ensure a positive experience and satisfaction. 
• Order Management: Accurately key in customer orders into the system. 
• Verify and confirm order details, ensuring all information is correct before processing. 
• Shipment Tracking: Monitor and track shipments, providing regular updates to customers regarding delivery status.
• Proactively address any delays or issues and communicate with customers to provide solutions. 
• Supplier Coordination: Liaise with suppliers to ensure timely processing and delivery of customer orders. 
• Follow up on delayed shipments or other supply chain concerns and escalate as needed. 
• Problem Resolution: Identify and resolve any discrepancies in orders, deliveries, or customer complaints effectively and professionally. 
• Documentation and Reporting: Maintain accurate records of customer interactions, order details, and shipment statuses.
• Generate regular reports to track key metrics and ensure operational efficiency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!