Job Description:
This is a 6 - month contract
Role: Automation Support Specialist
Purpose:
To contribute to business success by delivering both proactive and reactive, end-to-end (cradle-to-grave) support for automation solutions. The role ensures the sustained operation and performance of automation initiatives in alignment with the agreed business case and the broader enterprise automation strategy.
Key Responsibilities:
- Provide ongoing support and maintenance of deployed automation solutions to ensure stability and business continuity.
- Monitor automation processes, identify issues, and implement corrective measures to minimize downtime.
- Engage with business stakeholders to ensure solutions continue to meet business requirements and deliver expected value.
- Drive proactive improvements and optimizations to enhance efficiency and performance.
- Ensure adherence to the enterprise automation strategy, standards, and governance frameworks.
- Collaborate with development and project teams to ensure smooth handover of solutions into production and sustainable long-term operations.
Skills & Experience:
- Proven experience in automation solution support and maintenance.
- Strong problem-solving and analytical skills.
- Experience with automation platforms (e.g., UiPath, Automation Anywhere, or similar).
- Ability to engage with stakeholders at different levels of the business.
- Knowledge of enterprise IT environments and support processes.