Job Description:
This is an exciting new permanent position at Ovations Technologies. Hybrid - Remote
- 3 to 5 years of relevant consulting experience as a K2 System Engineer.
- Should be able to work independently and contribute effectively as part of a larger development team on complex initiatives.
- Solid understanding of workflow automation, content management, and decision management concepts and best practices.
- Hands-on experience in the development, deployment and support of workflow/case management solutions on the K2 platform. Full SDLC lifecycle experience preferred, from requirements gathering to development, testing and deployment.
- Solid understanding of IT service management concepts and best practices.
- Technical experience (K2): K2 Five/K2 Cloud, K2 Designer, K2 SmartForms, K2 SmartObjects, K2 Workspace
- Technical experience (Other): SQL Server, C#/.NET, JavaScript, REST/SOAP web services, SharePoint, RedHat. Upskilling on the in-house workflow management portal will be required.
Required qualifications/certifications
- Qualifications:
- Tertiary preferred (Computer Science or Information Technology).
- Certifications:
- Certifications in K2 platform, or similar technologies, preferred.
Required Skills/industry experience
- Job Description
- The K2 Intermediate System Engineer has a solid foundation in the K2 platform, capable of designing, developing and implementing workflow automation solutions to streamline business processes. This role requires a blend of technical expertise, practical experience, and strong soft skills to effectively translate business needs into functional applications.
- Job Specification
- Collaborate in the configuration and deployment of new K2 solutions, and enhancements to existing K2 solutions.
- Interface with the customer to understand requirements and investigate issues reported on a day-to-day basis.
- Assist with K2 workflow design, resolve defects and provide enhancements.
- Install, configure, and customise K2 components and provide post-deployment and ad hoc sanity checks.
- Administer K2 server environment, including user configuration and permissions.
- Provide ongoing maintenance and support for K2 solutions. Apply system updates and patches and assist with repairs on diagnosed issues.
- Monitor K2 systems for performance and health and provide proactive health checks. Drive improvements and propose innovative solutions.
- Resolve user queries and assist different teams involved in the overall solution.
- Troubleshoot and resolve complex technical issues. Provide 2nd-level system analysis and diagnostics, and document resolutions as part of the FAQ.
- Provide input into system administrator training.
- Skills:
- The ability to analyse complex business requirements, troubleshoot technical issues and devise effective solutions is critical.
- Strong written and verbal communication skills are essential for interacting with business stakeholders to gather requirements, as well as with technical team members to collaborate on solutions.
- The ability to understand and interpret business processes and data is crucial for designing efficient and effective workflows.
- The ability to work effectively within a team, share knowledge, and contribute to a positive and productive work environment.
- The ability to handle multiple demands and conflicting priorities under pressure.
- The ability to adapt and respond to frequent change.