Customer Service Representative Malaysia (For OKU Card Holders Only)

Customer Service Representative (For OKU Card Holders Only)

Job ID: 5WVW3355
Location: Cyberjaya / Cheras / KL Sentral, Malaysia
Work Mode: Onsite
Job Type: Permanent

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Customer Service Representative to contribute to delivering excellent customer care and ensuring high satisfaction levels across multiple service channels.

Responsibilities

• Interact with customers via calls, email, or chat, resolving inquiries, complaints, and service requests

• Use decision support tools and internal resources to address customer needs effectively

• Meet or exceed service delivery KPIs as defined by client contract

• Demonstrate empathy, build rapport, and maintain professional conduct

• Maintain up-to-date knowledge of client products/services

• Create accurate service notes and update tracking systems/ticketing tools

• Identify opportunities for cross-sell or upsell in line with client protocols

• Escalate complex issues to senior staff or supervisors when required

• Participate in continuous improvement and performance initiatives

Requirements
Must-have:

• Malaysian citizen with a valid OKU Card (role exclusively for PWD candidates)

• Minimum SPM qualification; tertiary education is a plus

• Preferably 1 year of customer service/call centre experience (entry-level applicants considered)

• Excellent English communication skills; proficiency in Malay; other languages are a plus

• Strong PC navigation skills; ability to learn multiple systems quickly

• Attention to detail, reliable, adaptable in a fast-paced environment

• Ability to work independently and in a team setting

• Comfortable with rotational shift schedules (including evenings/weekends)

Why Join Us

• Competitive base salary

• Allowances or shift premium for night/weekend schedules

• Annual leave, sick leave, and healthcare coverage

• Performance-based incentives and rewards

• Full training provided, with career path opportunities through Learning & Leadership programs