Tech Support L1/L2

Technical Support Engineer (L1/L2) – Backup & Recovery (Multiple headcount)

Location: Damansara Utama, Petaling Jaya (Hybrid)
Work Mode: Hybrid (mandatory onsite training)
Job Type: Contract
Job ID: 5WWWW865
Language Requirement: English + Mandarin (Mandarin speakers only)

About the Company
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

Were hiring an experienced Technical Support Engineer (L1/L2) to support global customers, with exposure to backup & recovery and strong infrastructure troubleshooting skills.

What You'll Do

• Provide L1/L2 technical support for global customers (enterprise environment exposure preferred)
• Troubleshoot infrastructure issues across Windows Server and/or Linux environments
• Diagnose common networking issues (DNS, DHCP, TCP/IP) and system connectivity problems
• Support storage-related topics (NAS, SAN, RAID, NFS) and virtualization environments (VMware / Hyper-V)
• Assist with backup & recovery processes and operational support, ensuring service reliability
• Participate in onsite/hybrid work arrangement in Selangor, including mandatory onsite training

What You Bring

Must-have:

• Degree in Computer Science / IT, or equivalent hands-on experience 3–5 years of L1/L2 technical support experience (enterprise preferred)
• Strong troubleshooting in Windows Server and/or Linux
• Good knowledge of networking fundamentals: DNS, DHCP, TCP/IP Storage concepts: NAS, SAN, RAID, NFS
• Virtualization experience: VMware or Hyper-V
• Backup & recovery exposure (tools/process knowledge)
• Good communication skills in English + Mandarin (Mandarin speakers only)
• Able to work hybrid/onsite in Selangor, including mandatory onsite training

Nice-to-have:

• Exposure to backup tools: Commvault, Veritas, Veeam, NetBackup, Avamar
  Cloud knowledge: AWS or Azure
• Certifications: RHCSA/RHCE, CCNA/CCNP, Windows Server certification
• DR planning/testing experience
• Background in data protection or enterprise storage

Why Join Us

• Multiple headcounts—join a growing support team

• Hands-on exposure to enterprise infrastructure, backup & recovery, and virtualization
• Global customer support experience in a fast-paced environment

Apply Now: http://www.careers-page.com/oxy/job/5WWWW865
Reach out: luqman@oxydata.my| +60196927941
Explore more roles: https://oxydata.my/jobs/

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