Senior Business Analyst (CRM Dynamics)

Job ID: 8XY3399V | Location: Kuala Lumpur, Malaysia | Onsite

Oxydata Software Sdn Bhd is a 100% Malaysian-owned IT company established in 2006. As a trusted technology partner, we specialize in deep tech platforms like Microsoft, Java, SAP, and Oracle. Our core services include IT Managed Services, DevOps, Outsourcing, and Enterprise Application Developmentdelivering reliable, high-quality technology services that drive digital transformation for clients globally.

Responsibilities

• Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
• Write clear and comprehensive Functional Specification Documents (FSDs) to guide development teams.
• Apply functional knowledge of Microsoft Dynamics 365, especially in retail customer leads and service requests.
• Work closely with IT, development, and operations teams to ensure alignment and integration of business requirements.
• Ensure specifications from multiple systems and interfaces are aligned for seamless system integration.
• Manage and prioritize JIRA tickets, assigning them to the right teams based on priority and complexity.
• Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Requirements

Must-Have Skills:

• Strong experience in business requirements gathering and documentation.
• Proficiency in writing clear and detailed FSDs.
• Hands-on Dynamics 365 CRM functional knowledge.
• Expertise in cross-functional collaboration and system integration.
• Solid experience with JIRA triage and ticket management.

Nice to Have:

• Exposure to quality analysis and solution validation.
• Domain experience in Banking, Retail Leads, or Service Requests.

Benefits

• Competitive above-market salary
• High-tech, collaborative environment
• Exposure to international projects
• Medical & hospitalization coverage