Client Service Representative

Job Summary:

Pacific Rise Co is seeking a professional and customer-focused Client Service Representative to join our Detroit, MI team. This role is responsible for providing exceptional support to clients, managing service-related inquiries, maintaining accurate records, and helping ensure a positive customer experience.

Key Responsibilities

• Resolve client concerns promptly and escalate issues when necessary
• Process service requests and maintain detailed client records
• Coordinate with operations and administrative teams to support client needs
• Follow up on outstanding inquiries and service matters
• Assist with account maintenance and documentation tasks
• Ensure compliance with company service standards and procedures
• Support additional administrative responsibilities as assigned

Qualifications:

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Excellent interpersonal and problem-solving abilities
• Proficiency with Microsoft Office and basic computer applications
• Strong organizational and multitasking skills

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) with company match
• Employee training programs