Supervisory - Asst. Manager level

Will report directly to Customer Service Head based in Thailand

Work Location: Makati Ave. corner Paseo De Roxas, Makati City

Work Set Up: 3 days onsite, 2 days WFH

Work Sched: morning - normal day shift

Key Responsibilities:

• Manage order processing for assigned company markets, including:
  • South Korea (KR)
  • Philippines (PH)
  • Middle East, Turkey, Central Asia, and North Africa (NAMETCAR)
  • Other regions under TOF (to be defined based on company classification)
• Create Sales Orders (SOs) in SAP, ensuring key instructions are clearly communicated to factories.
• Track SO progress based on market updates, customer contracts, production status, material allocation, and shipment schedules.
• Monitor production and shipment of finished goods through Consolidated Planned Shipments (CPS) and weekly meetings.
• Coordinate with source factories to ensure timely completion of SOs.
• Investigate and document reasons for delays or shipment shortfalls.

Market Support:

• Handle inquiries related to company products.
• Offer cost-effective and efficient shipping solutions for each market.
• Follow up on concerns related to SO shipments.
• Update pricing in SAP as needed.

For the PH Market (Door-to-Door Setup):

• Book trucking services and prepare shipping documentation.
• Provide delivery instructions tailored to client needs, including port arrival timing.
• Coordinate with planning, trucking, and finance teams for timely payments.

Customer and Vendor Management:

• Oversee customer registration and renewal processes.
• Manage vendor registration.
• Coordinate with markets, finance, and legal teams to ensure smooth processing.

Team Collaboration and Leadership:

• Lead regular meetings with markets to review SO updates and address concerns.
• Adapt to changes in business strategy, market demands, and global conditions.
• Collaborate effectively with internal departments (Operations, Finance, Supply Chain, QA) and both factory and regional teams.

Compliance and Improvement:

• Enforce safety and security policies and promote a proactive accident prevention program.
• Actively participate in company-wide continuous improvement initiatives and lead improvement activities as needed.

Other Duties:

• Perform additional tasks as assigned.

QUALIFICATIONS:

• Bachelors Degree in Business Administration or other related discipline
• Must have a minimum 7 years of work experience in the same or related field
• English and Filipino proficiency is a must.
• SAP knowledge and experience, a MUST; and Blue Yonder know-how, advantageous.
• Proven experience in order management, order fulfillment, customer service, with a track record of handling complex issues and leading teams.

COMPETENCIES:

• Knowledge : Business Administration or Shipment Processes
• Skills : Planning, Communication, Leadership, Analytical,
• Problem Solving, Computer Proficiency (MS Excel | MS Outlook | MS Teams), and Filipino | English Language
• Behaviors : Smart, Organized, Accurate, Detail-Oriented,
• Customer-centered, Energetic, Creative