CLIENT PROFILE: A global leader in freight forwarding and logistics solutions, delivering end-to-end supply chain services in the Philippines.

Work Setup: Onsite

Work Location: 101 Bigben Holdings Inc., Elizco Road, Ibayo-Tipas, Taguig City

Work Schedule:

• Monday to Thursday: 8:00 AM – 6:00 PM (Compressed Schedule)
• Friday: 8:00 AM – 5:00 PM
• Saturday and Sunday: Rest Days

We are seeking a highly driven Transport Operations Supervisor to oversee end-to-end domestic transportation operations. This role plays a critical part in ensuring delivery excellence, fleet efficiency, and compliance while working cross-functionally with internal teams and external partners.

Key Responsibilities

Transportation Operations

• Oversee daily transport operations, ensuring timely dispatch and delivery execution
• Monitor truck movements and delivery status to achieve On-Time Performance (OTP)
• Coordinate closely with warehouse, planning, and customer service teams
• Optimize routing, load planning, and fleet utilization
• Manage capacity during peak and urgent delivery periods
• Resolve delivery issues, delays, and shipment exceptions

Fleet & Driver Management

• Supervise drivers and third-party transport providers
• Ensure compliance with SOPs, safety regulations, and delivery standards
• Monitor driver performance, attendance, fuel usage, and productivity
• Conduct briefings, evaluations, and safety meetings
• Oversee vehicle maintenance and roadworthiness

Dispatch & Documentation

• Manage dispatch planning, truck allocation, and scheduling
• Ensure accuracy of transport documents (DR, Manifest, POD, Incident Reports)
• Maintain timely submission and proper filing of transport records

Performance & Reporting

• Track and analyze key KPIs:
  • On-Time Delivery (OTD)
  • Truck Utilization
  • Delivery Lead Time
  • Cost per Delivery
  • Damage/Loss Rate
• Prepare operational reports and recommend improvements

Cost & Vendor Management

• Control transport-related costs (fuel, tolls, maintenance, subcontractors)
• Validate billing and carrier invoices
• Manage third-party logistics providers and vendor performance
• Support rate negotiations and vendor evaluations

Compliance & Safety

• Implement safety programs and accident prevention measures
• Investigate incidents and customer complaints
• Ensure compliance with transport regulations and maintenance standards

Customer & Stakeholder Coordination

• Handle delivery escalations and customer concerns
• Coordinate shipment priorities with internal teams
• Support urgent and special delivery requirements

Continuous Improvement

• Identify efficiency opportunities and cost-saving initiatives
• Improve routing, dispatching, and fleet utilization processes
• Support system enhancements and SOP development

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field
• 3–5 years' experience in transportation or logistics operations
• Strong background in Philippine domestic transport operations
• Experience in fleet management and dispatch operations
• Familiarity with TMS, GPS tracking, and reporting systems
• Strong leadership, problem-solving, and coordination skills
• Ability to thrive in a fast-paced, high-pressure environment

Skills & Competencies

• Proficient in MS Office and data encoding
• Knowledge of contract and inventory management
• Experience with WMS (e.g., SAP, Cello)
• Strong communication and interpersonal skills