Support Technician

Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of high-quality architectural panels and steel products. Our company has been in operation for over 20 years and has established a strong reputation for providing top-notch products and excellent customer service. We are committed to delivering innovative and sustainable solutions for our clients' building and construction needs.

Job Summary:

We are seeking a highly motivated and skilled Support Technician to join our team on a full-time basis. As a Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams. You will play a critical role in ensuring the smooth operation of our products and services and delivering exceptional customer experience.

Key Responsibilities:

- Respond to customer inquiries and technical issues in a timely and professional manner

- Troubleshoot and resolve technical problems related to our products and services

- Collaborate with internal teams to identify and resolve technical issues

- Provide technical training and support to clients and team members

- Maintain accurate records of customer interactions and technical issues

- Assist in the development and implementation of new products and services

- Stay up to date with industry trends and advancements in technology

- Participate in team meetings and contribute to process improvement initiatives

Qualifications:

- High school diploma or equivalent; post-secondary education in a related field is preferred

- Minimum of 2 years of experience in a technical support role

- Strong knowledge of computer systems, software, and hardware

- Excellent problem-solving and analytical skills

- Exceptional communication and interpersonal skills

- Ability to work independently and in a team environment

- Strong time management and organizational skills

- Willingness to learn and adapt to new technologies and processes

Why Work for Us?

At Paradise Architectural PANELS & STEEL, we value our employees and strive to create a positive and supportive work environment. As a member of our team, you will have the opportunity to grow and develop your skills and be a part of a company that is dedicated to delivering high-quality products and services.

If you are a motivated and customer-focused individual with a passion for technology, we want to hear from you! Apply now to join our team as a Support Technician and be a part of our exciting journey towards success.