Senior Support Engineer

Eshte nje pozicion Senior kur kerkohen te pakten 10 vite experience

About MyWorkDrive

MyWorkDrive empowers enterprises with secure remote file sharing, enabling access to

on-premises and cloud storage file servers via mapped drives, web browsers, or mobile

clientsall without the need for a VPN.

Position Overview

We are expanding our Support and QA teams and are seeking a seasoned IT

professional/Systems Administrator. In this role, you will support our customers,

respond to technical inquiries, and perform advanced QA testing. You will play a pivotal

role in assisting IT Administrators with the deployment, configuration, and ongoing

management of MyWorkDrive products.

Key Responsibilities

Customer Support & Troubleshooting:

o Assist IT Administrator customers with the installation, configuration, and

usage of MyWorkDrive products in diverse environments.

o Understand unique client use cases and challenges to tailor solutions that

ensure compatibility and optimal performance.

o Maintain detailed documentation of customer environments, issues, and

resolutions.

Quality Assurance & Testing:

o Build and manage test environments using Hyper-V and Azure.

o Perform rigorous QA testing, bug reporting, and follow-up with

development teams.

o Document processes and assist with pre-sales technical consultations as

needed.

Cross-Functional Collaboration:

o Engage with a global customer base via email and web meetings (using

platforms such as Skype, Zoom, and Teams).

o Work closely with internal teams to manage support cases and drive

continuous product improvements.

Required Skills and Experience

Extensive IT Background:

o 10+ years of experience in deploying and managing software in Windows

Server/Active Directory and Azure environments.

o Proven expertise in computer networking, with 10 years of hands-on

experience.

o Excellent command of English, both spoken and written

Technical Proficiency:

o Deep knowledge of Windows client and server operating systems, Active

Directory, and Microsoft Windows Server.

o Experience with firewalls, security, switching, proxy/load balancing,

Microsoft SQL, IIS, Office 365 & MS Office, and Adobe Acrobat.

o Familiarity with Android/iOS mobile devices, Azure File Storage, Entra ID,

Graph API permissions, Active Directory Trusts, NTFS file sharing, Hyper-

V, and SAML/SSO.

Additional Qualities:

o A demonstrated ability to quickly learn and apply complex technical and

theoretical information.

o An entrepreneurial mindset with a strong sense of ownership and

problem-solving initiative.

Education & Certification

Bachelors degree (Preferred)

MCSE or related certification (Preferred)

Schedule

Monday to Friday

If you are a proactive and experienced IT professional looking to drive success and

innovation in a dynamic, global environment, we invite you to apply and join the

MyWorkDrive team.