Head of sales

his role requires in-person attendance

Job Duties and Responsibilities:

• Actively manage, lead, and motivate the sales team within an inspiring, open-communication environment.
• Set clear team goals and consistently drive team members to achieve them.
• Coordinate with the marketing team on lead generation and ensure all leads—especially priority leads—are promptly and effectively handled.
• Monitor the sales funnel, address issues proactively, and operate self-sufficiently with minimal direction from supervisors.
• Ensure all sales representatives consistently use approved, compliant language and adhere to all compliance standards and procedures.
• Identify knowledge gaps and develop training or upskilling plans to address them.
• Hold daily check-ins to set objectives, monitor progress, and ensure company KPIs are met.
• Run regular team meetings to provide updates, address challenges, and introduce new processes or sales funnel changes.
• Listen to live calls, provide coaching and feedback, and assist or re-engage customers when needed to improve outcomes.
• Maintain full or sufficient sales-floor coverage during working hours, especially during high-value campaigns.
• Ensure the team meets and exceeds call QA standards on an ongoing basis.
• Create, review, and maintain analytic performance reports; identify performance gaps, implement action plans, and escalate concerns when necessary.
• Manage and verify commission reports and calculations for accuracy.
• Support and reinforce company culture, ensuring employees feel included, supported, and heard as one unified team.
• Facilitate cross-functional communication to resolve issues raised by sales representatives.
• Gather feedback from team members to resolve uncertainties, issues, or conflicts.
• Delegate tasks appropriately, set deadlines, and monitor follow-through.
• Recognize and reward high performance; address low performance promptly and constructively.
• Train, coach, and support team members to ensure continued growth and strong product/service knowledge.
• Maintain positive customer relationships and promote an atmosphere of healthy competition.
• May be required to perform other tasks and duties reasonably related to job responsibilities.

Experience/Knowledge, Skills & Abilities:

• C1 English level proficiency and fluency.
• 5+ years of experience in managing a sales team is a must.
• Previous experience in Financial Services and industry knowledge is a plus.
• Excellent communication and leadership skills.
• Excellent time management, planning, and organizational skills.
• Strong collaboration and problem-solving skills.
• Ability to train and mentor, and motivate staff.
• Ability to handle and manage interoffice conflict and issues.
• Strong decision-making skills.