Technical Support Engineer

Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth.

Key Responsibilities:

• Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space
• Translate customer needs into scalable, cost-effective solutions
• Act as a key technical liaison, building trust and credibility with strategic clients
• Deliver on-site demos, technical workshops, and proof-of-concepts (POCs)
• Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction
• Build and mentor a small technical team, providing coaching, onboarding, and performance development
• Maintain consistency and quality across technical solution delivery processes

Qualifications:

• 3+ years of technical experience in automation, robotics, machine vision, or a related field
• Strong problem-solving and solution-design skills
• Excellent communication and presentation skills
• Comfortable working cross-functionally with technical and non-technical teams
• Experience with industrial systems, controls, or integration is a plus
• Leadership or mentoring experience preferred

Why Youll Love This Opportunity:

• Work with innovative technology in a high-growth industry
• Join a mission-driven team that values collaboration and impact
• Opportunity to influence product development through real-world feedback
• Be part of a company that supports professional growth and development