Job Description (English)

Position Overview

We are seeking a General Manager / Retail Operations Director with strong experience leading high-volume retail operations within luxury, duty-free, or international commercial environments.

The selected candidate will be responsible for driving commercial strategy, overseeing multi-store operations, optimizing customer experience, and ensuring strong financial performance, maintaining the operational excellence expected in premium retail environments with high tourist traffic.

This role requires a professional with strategic vision, operational leadership, and experience managing international retail environments, ideally within luxury goods, electronics, jewelry, cosmetics, perfumes, or duty-free sectors.

Key Responsibilities

Operational Leadership

• Oversee the daily operations of retail stores or commercial units.

• Ensure operational excellence, inventory control, and compliance with international service standards.

• Implement processes that improve sales performance, operational efficiency, and profitability.

Commercial Strategy

• Develop and execute strategies to increase revenue and maximize margins.

• Analyze tourism consumption trends and international customer behavior.

• Coordinate promotions, marketing initiatives, and commercial positioning strategies.

Team Management

• Lead, coach, and develop store managers, supervisors, and sales teams.

• Establish clear performance KPIs and a strong sales culture.

• Implement training programs focused on customer experience and consultative selling.

Financial Management

• Manage P&L, budgets, and operational cost control.

• Analyze financial and commercial KPIs to support strategic decisions.

• Ensure achievement of revenue and profitability targets.

Customer Experience

• Maintain a premium shopping experience aligned with international luxury retail standards.

• Monitor brand reputation and customer satisfaction metrics.

• Identify opportunities to improve the overall customer journey.

Ideal Candidate Profile

8–12+ years of experience in retail, distribution, or international commerce.
Previous experience in General Manager, Retail Director, or Operations Director roles.
Proven ability managing high-volume retail environments.
Strong knowledge of inventory management, supply chain, and margin control.
Experience leading multicultural commercial teams.
Strong P&L management experience.
Fluent English required.
Experience in tourism-driven markets or international retail hubs is highly valued.

Application Instructions

Candidates interested in this opportunity should submit:

Updated resume
Updated LinkedIn profile
A brief statement (5–8 lines) describing why they believe they are a strong fit for this role and what relevant experience they bring.

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