Sales-Export Manager- Flexible Plastic

Sales and Export Manager

IMMEDIATE SUPERVISOR

Senior Sales Export Manager Flexible Plastic - Experience

AREA

Export Sales

JOB PURPOSE

Coordinate and efficiently execute the export sales process, ensuring the timely dispatch of orders and the proper execution of negotiations, adhering to high-quality standards to guarantee customer satisfaction and loyalty.

ORGANIZATIONAL POSITION

The position reports directly to the Senior Sales Export Manager and works cross-functionally with the Production, Logistics, Finance, and Customer Service departments.

MAIN FUNCTIONS AND RESPONSIBILITIES

1. Sales and Production Management

• Coordinate production planning for exports using tools like Forecast to anticipate demand and ensure availability.
• Schedule and ensure the timely fulfillment of export dispatches, coordinating with all relevant departments.
• Send and follow up on price changes, special offers, and execution reports with clients and the sales team.

2. Administration and Documentation

• Execute and optimize administrative processes within the department, ensuring efficiency and regulatory compliance.
• Manage and prepare the necessary documentation for dispatches and public agencies, verifying compliance with applicable regulations.
• Accurately record tax obligations, ensuring transparency and adherence to deadlines.
• Request and send credit notes to sellers and customers as required.

3. Customer Relations and Post-Sales Service

• Proactively and efficiently assist clients in administrative and commercial matters, ensuring high-quality service aligned with the company's image.
• Manage and resolve customer complaints and claims, following up on action plans to ensure resolution and satisfaction.
• Coordinate with Logistics to guarantee on-time delivery as per agreed terms.

4. Financial Control and Management

• Keep accounts receivable updated, ensuring adherence to payment terms to prevent delays and optimize cash flow.
• Manage discount exceptions authorized by the Commercial Management.

5. Performance Indicators and Reporting

• Update and monitor key performance indicators (KPIs) and administrative metrics, generating periodic reports to aid decision-making.
• Manage and analyze customer order reports, identifying opportunities for process improvement and enhanced service.