Senior Operations Manager C2/C1 & Health Care

Senior Operations Manager Healthcare

Location: Santo Domingo, Dominican Republic
Company: Our Client

Position Summary

Our Client is seeking a results-driven, client-facing, and highly professional Senior Operations Manager to strategically lead their healthcare operations. This mission-critical role calls for a strong leader with:

• A proven track record in managing large, high-performing teams

• Deep experience handling client relationships

• The ability to drive operational excellence and service delivery

Key responsibilities include developing and executing operational strategies, improving performance, ensuring efficient resource procurement, and maintaining strict compliance with healthcare regulations. The ideal candidate will excel in team development, client satisfaction, and process optimization across all levels.

Key Responsibilities

Ensure all healthcare operations are conducted in a cost-effective, compliant, and client-focused manner.
Develop, implement, and continuously improve operational systems and best practices, prioritizing client satisfaction.
Ensure full legal and regulatory compliance across all healthcare-related processes.
Align and execute strategic operational goals with business and client objectives.
Analyze financial and operational data to identify opportunities to boost efficiency, profitability, and client outcomes.
Monitor and improve quality control standards and performance metrics (KPIs).
Lead the recruitment, training, mentoring, and supervision of large teams in a collaborative and performance-driven culture.
Serve as the main point of contact for client communications, ensuring needs and concerns are promptly addressed.
Innovate and implement strategies to continuously improve customer service and client engagement.
Work cross-functionally with other departments to ensure seamless operations and a consistently positive client experience.

Required Skills & Abilities

Excellent written English (near-native level) must-have for client communications
Demonstrated success in leading teams of 15+ employees
Proven experience in a client-facing Operations Manager or equivalent role
Strong knowledge of organizational effectiveness and healthcare operations
Tech-savvy, with advanced proficiency in G-Suite or Microsoft Office
Outstanding problem-solving, organizational, and decision-making abilities
Superior communication and interpersonal skills, with a client-centric mindset

Education & Experience

5+ years of progressive experience in operations management, with significant client interaction
Proven record in leading and developing large teams in fast-paced environments
Experience in BPO or e-commerce with a strong understanding of sales metrics and drivers
Mandatory: Prior experience in the healthcare industry
Bachelor's degree in Business, Operations Management, Healthcare Administration, or a related field

Ready to Apply?

If this role sounds like your next big move, please submit your most updated resume and LinkedIn profile through our online recruitment platform.

Were excited to learn more about you and how you can make a lasting impact with Our Client.

Let me know if youd like a PDF, Word version, or a graphic design version for social media posting!