Swedish Speaking - Account & Billing Advisor for Swedish Support

Support customers of a big 4 technology company!

One of the Big Four tech companies collaborates with us! We are hiring Swedish-speaking candidates to assist customers for account & billing issues of the companys services. Successful applicants will be working at a perfect work environment of latest technology in Athens (Piraeus region), located only 5 minutes from the sea!

As a member of this team, you will communicating with customers from Sweden to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.

Job description:

• Communicate with customers from Sweden
• Handle billing-related issues
• Manage & secure customers accounts
• Escalate unresolved cases by contacting 2nd level support advisors
• Maintain high customer satisfaction

Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Last but not least, supervisors are always next to advisors for help!

Skills & Experience required:

• Excellent verbal & written skills in Swedish
• Advanced English knowledge
• Prior customer support experience
• Familiarity with the world of technology

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors