Danish Speaking Search Engine Customer Support Supervisors and QAs roles

If you are a digital nomad, with solid Customer Service experience, passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert!

We are looking for Supervisors and Quality Analysts (QAs) with Danish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Take advantage of your Danish skills and become a digital expert on a wide palette of Google tools, after our intense product training!

What you will do as a Supervisor

• Assist and coach your team by offering guidance and solutions
• Monitor cases according to sampling plan and re-monitor all evaluations
• Gather feedback from your team in regard to issues that need to be escalated
• Meet with your team on a regular basis to evaluate results and discuss objectives
• Meet with management on a daily basis to plan, strategize, and review performance
• Participate in calibration sessions as well as in DMAIC meetings
• Attend recurrent trainings on a regular basis
• Motivate and influence the team through leading by example, developing confidence with each team member

What you will do as a Quality Analyst

• Analyze data according to defined business rules and procedures and provide root cause analysis
• Provide reports and analysis to assist others to track progress and optimize their focus on the areas of their interest and new trends
• Highlight weaknesses based on data analysis for improvement purposes
• Prepare monitoring plan on a weekly/monthly basis
• Organize calibration sessions, gather, analyze and communicate the results
• Work with management to prioritize business needs and deliver feedback related to team performance
• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions

What you will bring

• At least 12 months of customer service experience
• Superior Danish language skills and customer service mindset
• Good communication skills in English
• Ability to use the desktop computer system, Internet applications, and MS Office
• Familiarity with Google products (Google Maps, Google Cloud ecosystem docs, sheet, slides etc.)
• Familiarity with Chrome OS & Android Operating systems
• Numerical and Analytical Skills would be an asset

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors