Spanish-Catalan Speaking Customer Service for Canon

re you familiar with digital cameras, printers & photocopiers? Join our Catalan-Spanish Customer tech Support team for Canon!

Would you like to get an in-depth experience in the world of photography and imaging? This is your chance to join our Canon tech-support team.

Patrique Mercier Recruitment collaborates with Canon and offers job opportunities for technology enthusiasts to provide support for digital cameras & other imaging products to customers from Spain.

We equip successful candidates with a complete training on the companys imaging & optical products, as well as guidance on providing troubleshooting and technical solutions.

This is your chance to join our amazing Canon tech-support team.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with clients products & services.

What you will bring:

• Native level of Catalan-Spanish
• Good English knowledge
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Be resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors