Job Openings Merchant Onboarding Analyst

About the job Merchant Onboarding Analyst

Join Our Team at Paynamics Technologies Inc.!

Company Description
Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.

Job Title: Merchant Onboarding Analyst
Location: Makati, City
Job Type: Full-time
Work Set-up: Hybrid Set-up

At Paynamics, we empower businesses with seamless and secure payment solutions. Were looking for a Merchant Onboarding Analyst to join our Merchant Service Delivery Team. This role is key to ensuring a smooth, compliant, and efficient onboarding journey for our merchantshelping them succeed on the Paynamics platform.

Key Responsibilities

  • Track and manage the entire merchant onboarding journey from lead to go-live.
  • Guide merchants and Sales Relationship Managers through the onboarding process.
  • Support technical setup of merchants and payment channels.
  • Collect and verify documents to meet KYC/KYB and compliance requirements.
  • Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
  • Monitor merchant activity to prevent churn and enhance satisfaction.
  • Maintain strong product knowledge and suggest service improvements.
  • Support ad-hoc business initiatives and ensure compliance with company standards.

      Qualifications

      • Bachelor's degree in a business-related field.
      • At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
      • Proficient in MS Office; familiarity with CRM systems and onboarding tools.
      • Strong communication, problem-solving, and organizational skills.
      • High attention to detail, with the ability to work independently in a fast-paced environment.

      By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.



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