Program Execution Consultant - Digital Payments

Job Title: Program Execution Consultant - Digital Payments

Employment type: Contract (On-site)

Contract length: 12 months

Location: Dodoma, Tanzania

PURPOSE OF THE PROJECT

The Strategic Growth Program, led by Consulting & Analytics, is a cross-market initiative designed to accelerate credit card acquisition, increase consumer and commercial spend, and strengthen portfolio performance across the Bank's African operations. The region represents a priority in-market activation node within this program.

The in-country based consultant will serve as a dedicated, embedded in-country execution support ensuring that the program workstreams are delivered with local market relevance and operational precision. The consultant will bridge the strategic direction set by the central program team and the day-to-day realities of execution within the local market.

Core Responsibilities and Accountabilities:

• Serve as the day-to-day point of contact and accountability for all program activities.
• Coordinate and facilitate local working sessions, workshops and review meetings with the Bank's teams (Marketing, Cards, Risk, Operations).
• Maintain program momentum by owning the local activity tracker, flagging risks and escalating blockers to the central PMO team with recommended resolutions.
• Facilitate local market data collection efforts and provide on-the-ground contextual intelligence to enrich portfolio performance analysis.
• Support local stakeholder engagements to validate benchmarking findings.
• Coordinate local inputs into spend activation campaign proposition design, ensuring relevance to the customer segments, tracking campaign performance and supporting reporting to the PMO.
• Provide regular status updates and field reports to the central PMO team.
• Document local market insights, execution learnings and post-campaign observations for program review.

Key Deliverables:

• Weekly/monthly status reports on program progress, risks and decisions required.
• In-country campaign execution tracking outputs and post-campaign reviews.
• Local market insights.
• Training and GTM support.

Knowledge and Experience:

• 5-8 years' experience in banking/financial services.
• Experience in consulting/ managing multi-workstream programs.
• Experience in credit card portfolio management, coordinating spend activation campaigns or CLM.
• Strong understanding of the regional financial services and retail payments landscape.
• Proven ability to manage multi-stakeholder relationships across banking and corporate environments.
• Demonstrated analytical capability to translate findings into actionable insights.
• Proficiency in PowerPoint and Excel for reporting.

Mandatory Skills:

• Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation); fluency in Swahili is nice to have.

Preferred Skills:

• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.